Refund and Returns Policy

Last Updated: May 26, 2025

At Hybrid Coco (https://hybridcoco.com), we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may return products purchased from our website under the following conditions:

• The return request is made within 30 days of receiving the product.
• The product is unused, in its original condition, and in its original packaging, with all tags, labels, and accessories included.
• The product is not listed as non-returnable (e.g., perishable goods, personalized items, or items marked as final sale).

We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods or consumables (e.g., food, beverages, or supplements).
• Personalized or custom-made products.
• Items marked as “final sale” at the time of purchase.
• Gift cards or digital products.

3. How to Initiate a Return

To request a return, follow these steps:

1. Contact our customer service team at support@hybridcoco.com within 30 days of receiving your order, providing your order number and reason for the return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Securely package the product, including the RMA number, and ship it to the designated return address.

Please note that you are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).

4. Refunds

Once we receive and inspect your returned product, we will notify you via email about the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 7-10 business days.
• The refund will include the purchase price of the product, excluding original shipping costs, unless the return is due to our error.

Please allow additional time for your bank or payment provider to process the refund.

5. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us at support@hybridcoco.com within 7 days of receipt. Provide your order number and photos of the issue. We will arrange for a replacement or refund, including return shipping costs, at our discretion.

6. Exchanges

We currently offer exchanges only for defective or incorrect products. If you wish to exchange a product for a different size, color, or style, please initiate a return and place a new order for the desired item, subject to availability.

7. Cancellations

You may cancel your order before it is shipped by contacting us at support@hybridcoco.com. If the order has already been shipped, you must follow the return process outlined above. Refunds for cancelled orders will be processed within 7-10 business days.

8. International Returns

For international orders, you are responsible for return shipping costs and any applicable customs fees or duties, unless the return is due to our error. Please contact us for specific instructions before returning an international order.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@hybridcoco.com

By purchasing from our website, you acknowledge that you have read and understood this Refund and Returns Policy.