Introduction
At Hybrid Coco, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines our processes for shipping, delivery timelines, and how we handle any issues that may arise. By placing an order on https://hybridcoco.com/, you agree to the terms outlined in this policy.
Shipping Locations
We currently ship to addresses within India. For international shipping inquiries, please contact our customer support team at support@hybridcoco.com.
Shipping Methods and Costs
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Standard Shipping: Available for all orders, with delivery typically within 5-7 business days. Cost is calculated at checkout based on the order weight and delivery location.
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Express Shipping: Available for select locations, with delivery typically within 2-3 business days. Additional charges apply, displayed at checkout.
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Shipping costs are non-refundable unless the order is canceled before dispatch.
Order Processing
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Orders are typically processed within 1-2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order is processed, you will receive a confirmation email with tracking details (if applicable).
Delivery Timelines
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Standard Shipping: 5-7 business days from the date of dispatch.
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Express Shipping: 2-3 business days from the date of dispatch.
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Delivery times are estimates and may vary due to factors such as location, weather, or carrier delays. Hybrid Coco is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.
Tracking Your Order
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Once your order is dispatched, you will receive a tracking number via email (for trackable shipping methods).
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You can track your order using the provided link or by visiting the courier’s website.
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If you do not receive a tracking number within 3 business days of order confirmation, please contact us at support@hybridcoco.com.
Delivery Issues
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Incorrect Address: Please ensure the shipping address provided is accurate. Hybrid Coco is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
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Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue or provide a replacement/refund as per our Return and Refund Policy.
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Undelivered Packages: If a package is returned to us due to an incorrect address or failure to claim, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Customs and Duties
For future international orders (if applicable), customers are responsible for any customs duties, taxes, or fees imposed by their country. Hybrid Coco is not responsible for delays due to customs processing.
Contact Us
For any questions or concerns regarding your order’s shipping or delivery, please reach out to our customer support team:
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Email: support@hybridcoco.com
We strive to ensure a seamless delivery experience and appreciate your trust in Hybrid Coco.
Last Updated: May 28, 2025